Job Title: Service Desk Engineer ?????Location: Maidenhead ??Salary: £28,000 per annum ??Type: Full-time | Permanent ??

We’re hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team.

Key Responsibilities:

• Provide 1st & 2nd line IT support via phone, email, and remote tools
• Assist in the delivery of IT projects, both remotely and onsite
• Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking
• Manage system builds, deployments, and routine maintenance
• Deliver excellent client service by understanding needs and resolving issues promptly

About You:

• 2+ years’ experience in IT support, ideally within an MSP environment
• Full driving licence (site visits required)
• Strong customer service and communication skills
• Able to prioritise workloads and solve technical problems independently
• Working knowledge of:
  • Active Directory, Windows Server (2012+), Windows 10+
  • Microsoft 365 and Office administration
  • Intune and Entra (formerly Azure AD)
  • Networking: DNS, DHCP, routers, switches, email configuration
  • System builds, deployments, and maintenance best practices