A leading housing association are looking for a highly skilled and motivated Senior Property Surveyor to join their Responsive Repairs Team. In this role you will get the opportunity to provide guidance as required including use of SOR, PPP inclusions and exclusions and technical diagnosis.  This includes providing a high level of customer service to residents, ensuring a consistent approach across your team and assist with the development and implementation of our customer experience strategy.    

This is a permanent position and is based at Wembley, London with hybrid working. This exciting new role is able to offer a competitive salary and excellent benefits package.

As a Senior Surveyor, you will:

• Provide expert technical support and guidance to the Responsive Repairs Team.
• Ensure repairs are diagnosed and delivered to a high standard, within agreed timescales.
• Monitor team productivity, outputs, and ensure compliance with repair responsibility guidelines.
• Deliver monthly performance reports to the Regional Property Manager.
• Support the resolution of complex building issues, disrepair cases, and contractor relationships.
• Lead by example in customer service, using feedback and data to drive continuous improvement.

We’re seeking someone who is:

• Technically proficient – with strong knowledge of SOR, PPP, SCHOTT schedules, and CDM regulations.
• Customer-focused – committed to delivering excellent service and resolving complex issues with empathy and professionalism.
• A strong leader – experienced in developing teams, managing workloads, and driving performance.
• Collaborative – able to build effective relationships with internal teams, contractors, and stakeholders.
• Organised and adaptable – capable of managing multiple priorities in a fast-paced environment.

• RICS qualified or working towards qualification (or equivalent).
• Proven experience in responsive repairs, contractor management, and budget control.
• Strong understanding of health and safety legislation and compliance.
• Excellent communication, analytical, and problem-solving skills.