PART TIME CUSTOMER SERVICE ADVISOR
Job Type: Part-time
Salary: £8.72 /hour
Hours - Monday to Friday
4pm to 8pm
About the role:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Dealing with a high volume of inbound and making outbound calls
Calling customers to arrange deliveries
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide advice and guidance to customers where there is concern over the suitability of orders
Understanding individual needs of the customers, able to act compassionately, whilst showing empathy
You'll have an excellent telephone manner and the ability to remain calm under pressure.
Able to work in a diverse environment with the ability to multi task in a fast paced environment
Problem solver with a positive attitude to work
If you feel you have what it takes, please apply today because we'd love to hear from you!
PLEASE PROVIDE YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.
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Role: Customer Service Advisor - Part Time
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