Experienced Repairs Planner role for a local housing association in Stratford, 

Working for a reputable housing association with many contracts in and around London, Axis is affiliated with many local councils and main contractors working alongside them helping to build a better community. 

Planner/Scheduler Role

Based in Islington

Up to £30k per annum

8-5, Mon - Fri

Your day to day would look like as a Planner:

Handling incoming repair requests through various communication channels (phone, email, online portals).

Logging repair requests accurately into the system and prioritizing based on urgency and severity.

Coordinating repair schedules with tenants and external contractors.

Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.

Monitoring the progress of repairs and ensuring timely completion within agreed service levels.

Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.

Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements for the Repairs Scheduler role:

Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.

Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.

Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.

Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.

A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.

Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

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