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Date Added: Wed 16/06/2021

Eligibility Site Manager

Orlando, FL, US
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Job Type: Permanent, FullTime

Job Description

Position Summary:  In response to the COVID-19 pandemic, the Department of Children and Families (DCF), through Emergency Rental Assistance funding, is offering emergency rent and utilities assistance for renters living within Florida who have experienced a reduction in household income, increased expenses, or other financial hardship due to the COVID-19 pandemic. The objective of the Eligibility Site Manager is to supervise the case management unit for the Program. The Manager is responsible for managing the unit by maintaining the operations of the unit, meeting goals and objectives as assigned by the Program Manager and Deputy Program Manager, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

The Eligibility Site Manager supports the Eligibility POD Manager and Eligibility POD Lead in the supervision of the eligibility specialists. In addition, the Eligibility Site Manager advises on issues identified by the Eligibility POD Manager and Eligibility POD Lead. The Eligibility Site Manager will be responsible for addressing issues that prevent eligibility specialists from performing the following duties: review of intake forms to determine client's eligibility for program benefits, recommendations for award, finalizing agreements for execution, and income verification. The Eligibility Site Manager will be responsible for identifying bottlenecks and deficiencies, coordinating with the Deputy Program Manager, and implementing recommendations to reach resolutions.


Provide project management oversight and work effectively as part of a team to provide expert services. Specific duties may include:

  • Provide program oversight and expert technical assistance on policies, principles, and standard operating procedures related to the Program.

  • Manage project personnel in the case management unit.

  • Devise solutions-oriented strategies that facilitate program growth and success.

  • Develop management tools for program targeting and performance reporting.

  • Maintain knowledge of U.S. Department of Treasury regulations and guidance.

  • Ensure absolute confidentiality of work-related issues and uphold data integrity policies.

  • Ensures program service and procedure issues are resolved.

  • Monitor and maintain the level of productivity within the units and report to the Deputy Program Manager.

  • Ensure high quality of service for applicants.

  • Establish performance objectives and provide ongoing feedback.

  • Write formal staff reports that are clear, concise, and easily understood.

  • Present program/project ideas and coordinate with management and staff.

  • Perform other duties as assigned.

Required Skills and Competencies:

  • Excellent organizational skills and attention to detail

  • Strong interpersonal, analytical and problem-solving skills

  • Demonstrated case management expertise

  • Ability to manage project budgets and create meaningful projections for strategic decision-making

  • Ability to communicate effectively, verbally and in writing

  • Excellent time management skills with a proven ability to meet deadlines

  • Ability to work independently and pro-actively identify key steps to complete requested client outcomes.

  • Excellent client relations and an understanding of local, state, and federal government structure

  • Experience working with federal grant-funded programs

Required Education and Experience:

  • Associate or Bachelor's degree in relevant field; AND,

  • 5+ years in case management, financial management, accounting, application processing, grant-funded or government programs or related fields

  • Proficient in MS Office Suite

  • Experience managing a team of professionals a plus

  • Experience with federally-funded housing programs a plus

All project staff must pass a level 2 background screening for employment.

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