Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
What will your day look like:?? Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
?? Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
?? Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
?? Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
?? Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
?? Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
?? Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:How We Measure Success:
?? SLA Performance: You’ll ace it.
?? Phone Audit: Your phone skills? A+
?? Lifecycle Metrics: You’ll own them.
?????? Audit: No breaches here.
?? PDR Forms: Completed and shining.
?? Team Performance: You’re the MVP.
Requirements:
?? Relevant Claims Experience
?? Good Customer Service Skills
? Time Management Wizardry
?? Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together! ????
BenefitsCareer & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
