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Date Added: Fri 16/09/2022

Team Leader

Windsor, UK
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Company: JOURNEY RECRUITMENT

Job Type: Permanent, FullTime

Salary: £25,000 - £29,000 per annum

Do you have previous leadership experience and are you looking for a new opportunity within a growing digital healthcare company in the heart of Windsor, Berkshire?

You will be office based until probation and thereafter 2 days in the office and 2 days at home on a recurring rota

What will I be doing as a Team Leader in Windsor?

  • lead, support, coach and motivate a team
  • maintain a high standard of customer service
  • monitor the daily operational performance of the team
  • oversee the allocation of tasks/workloads to the team
  • assist with managing other teams where required
  • ensure that all service level agreement targets are achieved and KPI’s met
  • ensure individual and team targets are implemented and met
  • monitor telephone skills and providing immediate feedback where necessary.
  • coach and develop staff and recognise significant contribution and achievements
  • liaise with clients on a regular basis to identify and rectify any issues
  • monitor workloads on a daily basis, ensuring that staff resource matches demand, taking into account leave and sickness
  • deal with complaints or escalate in a professional, efficient and timely manner
  • responsible for appraisal and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour.
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