Online Commercial Executive

Location: Cannock

Working Hours: 7:30am - 4:30pm Monday - Friday

Benefits: Competitive Salary, Bonus Scheme, Pension Scheme, Free Lunches and additional holiday.

As the Online Commercial Executive, you'll be working closely with the E-commerce Key Account Manager, you'll help maximise revenue, reduce margin leakage, improve customer responsiveness, and ensure a seamless online customer experience.

This is a high-energy, hands-on role where performance is measured through sales activity, margin improvement, operational efficiency, and customer outcomes.

Key Responsibilities

* Identify and act on opportunities to increase GP%, reduce margin leakage, and optimise pricing and order quantities

* Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience

* Support the E-commerce Key Account Manager with enquiries, quoting and customer communication, enabling focus on higher-value accounts

* Analyse e-commerce sales and order data to uncover growth, profitability and cross-sell opportunities

* Support the optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase

* Maintain and support e-commerce platforms, including product listings, pricing accuracy and inventory visibility

* Work cross-functionally with marketing, purchasing and customer service teams to improve e-commerce performance and customer retention

* Provide day-to-day support to the E-commerce Key Account Manager across account activity and customer management

What We're Looking For

* Experience in e-commerce sales, inside sales, commercial operations or account support

* Strong commercial acumen with a focus on margin, pricing and profitability

* Confident outbound communicator with a proactive sales mindset

* Analytical skills with the ability to interpret sales and order data

* Strong attention to detail and operational discipline

* Comfortable working cross-functionally in a fast-paced environment

* Adaptable and resilient, with the ability to support change and platform transition