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DATE ADDED: Wed 10/10/2018

Customer Service Representative

North Haven, USA


Job Description


CUstomer Service Representative


Carlin Combustion Technologies in North Haven, CT has an immediate opening for a qualified and motivated Customer Service Representative.

 Summary:  Under the supervision of the VP of Sales & Marketing, this non-exempt employee is responsible for Customer Service duties and the following but not limited to duties below.

 Essential Duties and Responsibilities include the following. Other duties may be assigned. 

  • Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status, pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions.

  • Process warranty transactions. 

  • Inform customers of current promotions and specials. 

  • Maintain sales records including invoices, credit information and shipping records. 

  • May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments.

  • Consult with outside sales representatives/managers on customers behalf. 

  • Must be able to communicate effectively with customers, outside salespersons and Carlin personnel. 

  • AS400 experience helpful. 

  • Must be proficient in the use of Microsoft Office (Excel, Word) and Internet Access.

  • Maintain equipment and work area in a clean and orderly condition.

  • Follow prescribed safety rules and regulations.

  • Perform other similar or related duties as required or directed.


  • 2- 5 years experience required

  • Strong computer including Excel and Word.

  • Strong phone and interpersonal skills


We offer a competitive salary with an excellent benefit package, including medical, dental, vision, vacation, paid holidays, life insurance, matching 401(k), and more.

Please submit your resume by email to #removed# or send to C. Cowles & Company, Attention Human Resources, 126 Bailey Road, North Haven, CT 06473 or fax 1-203-764-1713.

C.Cowles & Company is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Company Description
Carlin Combustion Technology, Inc. the industry’s technological leader in oil and gas, residential and commercial burners, controls, and ignitors.

Carlin Combustion Technology burns more than just the midnight oil.

We manufacture natural gas, propane, and oil burners, as well as ignitors, controls and related components such as motors, oil valves, circuit interfaces and burner cover kits, for both residential and commercial applications.

Carlin also offers one-day professional training sessions on the components, set up, and testing of its residential oil, residential gas, and commercial oil and gas burners.

Carlin has been a leader in the oil heat industry and pioneered many important oil heat technological advancements. Today, the Carlin team is committed to supporting oil heat professionals by supplying excellent products, training, and technical support.

Role: Customer Service Representative
Job Type:
Location: North Haven,

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