Company: TEMPEST RESOURCING
Job Type: Permanent, FullTime
Salary: £30.00 - £32.00 per hour, Negotiable
?? Reviews & Complaints Officer ?? Windsor & Maidenhead (Hybrid)?? Contract Opportunity
The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints.
This is a specialist role requiring strong legislative knowledge and high-level written ability.
Key Responsibilities: -
Conducting Section 202 statutory reviews
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Reviewing S184 decisions
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Managing Stage 2 complaints investigations
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Drafting legally robust review decisions
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Liaising with Legal Services where required
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Ensuring compliance with Ombudsman standards
Requirements: -
Strong working knowledge of Housing Act 1996 (Part 6 & 7)
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Experience conducting statutory housing reviews
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Experience handling complex housing complaints
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Exceptional report writing skills
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Local Authority experience essential
?? Rate: Competitive and flexible subject to candidate experience.
