Job Title: Sales Manager - Contact Centre
Location: Banbury (Office Based)
Salary: Competitive (DOE) + Bonus
Job Type: Full Time, Permanent

About the Role

We're looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns.

This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience.

You'll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment.

Key Responsibilities

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Lead and manage contact centre sales teams through Team Leaders

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Drive performance across KPIs including revenue, conversion and activity

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Support and coach Advisors to maximise sales performance

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Monitor and improve pipeline, productivity and conversion rates

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Work closely with clients, providing updates and performance insights

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Analyse MI and performance data to identify trends and improvements

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Ensure quality, compliance and customer standards are maintained

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Support recruitment, onboarding and training of new sales staff

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Contribute to campaign optimisation and continuous improvement

Requirements

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Minimum 6 months' experience in a Sales Manager or similar leadership role

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Experience within a contact centre or high-volume sales environment

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Strong understanding of sales KPIs and performance management

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Commercially aware with a target-driven mindset

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Confident working with data, reporting and performance metrics

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Experience managing or mentoring team members

Skills

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Strong leadership and coaching ability

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Excellent communication skills

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Results-driven and highly motivated

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Customer-focused approach

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Organised and able to work in a fast-paced environment

What You'll Get

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Competitive salary (DOE) + bonus

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Career progression within a growing business

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Supportive and high-energy team environment

If you're a motivated sales leader looking to take the next step in your career, we'd love to hear from you