Capital Recruitment is hiring Customer Service Advisors on behalf of a leading high street furniture retailer. This is a great opportunity for motivated individuals looking to join a busy, customer-focused team within a well-established brand.

About the Role

As a Customer Service Advisor, you'll be supporting both customers and internal staff with day-to-day queries and operational support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key responsibilities include:

* Organising and rebooking deliveries with customers and the logistics team.

* Cancelling deliveries and updating systems accordingly.

* Handling inbound and outbound calls from customers, stores, and drivers.

* Dealing with customer complaints, product queries, and delivery issues promptly and professionally.

* Assisting delivery drivers by providing step-by-step instructions on how to dismantle or manoeuvre furniture into homes, using the information available on the internal system.

* Updating and maintaining accurate records using internal systems and spreadsheets.

Ideal candidates will:

* Be IT literate and comfortable using systems and Excel-based spreadsheets.

* Excellent spoken and written English, with clear communication skills.

* Be confident resolving issues, thinking on their feet, and supporting both customers and drivers.

* Be flexible to work weekends on a rota basis.

* Have access to their own transport (public transport is not available for this location).

What You'll Get

* Temp-to-perm opportunity after 12 weeks.

* Full training and support from experienced team members.

* Fixed 4-on / 4-off shift pattern, ideal for maintaining work-life balance.

* The chance to work with a well-known high street furniture retailer.

* Friendly and supportive team environment with excellent facilities.

* There are also opportunities for fixed shifts Sunday to Thursday or Tuesday to Saturday weekly