Location: Cowley Road / Hybrid (starting with 1 day at home each week, then will go to 2 days from home a week)
🕒 Hours: Full-time, 37 hours/week
📅 Contract: 6-Month Contract (Sick Leave Cover)

Are you an experienced scheduler or planner with leadership skills and a background in maintenance or housing services? We're looking for a Lead Work Planner to join our City Services team, helping to deliver efficient and high-quality maintenance operations across Cambridge.

Key Responsibilities:

* Lead and support a small team of planners and admin staff.

* Oversee daily work allocation to operatives and subcontractors.

* Optimise resources and prioritise urgent jobs during busy periods.

* Monitor performance and customer satisfaction against KPIs.

* Act as senior contact for escalated customer queries and complaints.

* Collaborate with internal teams to resolve complex service issues.

* Produce reports and analyse data to drive service improvements.

* Ensure accurate job recording and timely completion of works.

* Support the Service Improvement Manager and deputise when needed.

What We're Looking For:

* Experience in scheduling, planning or customer service within housing or maintenance.

* Strong IT skills (Excel, Outlook, database systems like MRI).

* Knowledge of property maintenance and health & safety.

* Previous supervisory or team leadership experience.

* Excellent communication, problem-solving and organisational skills.

* Ability to manage time effectively and lead a team under pressure