Neighbourhood OfficerManchester Permanent Full Time £40,000 - £45,000Summary An exciting opportunity has arisen for an experienced Neighbourhood Officer to join a leading Housing Association in Manchester, delivering high-quality tenancy and neighbourhood management services across a defined patch while helping to create sustainable, thriving communities.THE ROLE As a Neighbourhood Officer, you will deliver a customer-focused housing and tenancy management service within a designated geographical area, ensuring residents receive an exceptional first point of contact resolution and proactive neighbourhood support.

• Manage a defined neighbourhood patch, delivering high-quality tenancy and estate management services
• Act as the main point of contact for residents, resolving tenancy and neighbourhood issues efficiently
• Carry out estate inspections and ensure properties, estates and communal areas are maintained to a high standard
• Address anti-social behaviour, tenancy breaches and safeguarding concerns in line with policy and legislation
• Work collaboratively with internal teams and external partners to support community regeneration and customer independence
• Provide advice and guidance to customers to sustain tenancies and promote positive community engagement
• Maintain accurate case records and utilise housing management systems effectively to manage workload and performance

THE CANDIDATE The ideal candidate will have previous experience working in a Neighbourhood Officer, Housing Officer or similar housing management role within social housing or a related sector.

• Strong understanding of tenancy and estate management principles
• Experience dealing with anti-social behaviour, tenancy breaches and safeguarding matters
• Knowledge of property condition issues and estate standards
• Excellent organisational skills with the ability to manage and prioritise a busy workload autonomously
• Strong communication and partnership working skills with a proactive, customer-focused approach

THE CONTRACT Working Hours: Full Time, Monday to Friday 9:00am – 5:00pm (35 hours per week) Length of Contract: Permanent Contract Agile/ Hybrid working Salary: £41,903 per annumHOW TO APPLY If interested in this role, please apply directly or email or call and ask for Beth to discuss further Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!