Customer Service Administrator

Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio.

You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience.

Hybrid working available along with other fantastic benefits:

* Circa £27,000 salary (DOE)

* Monday - Friday, 37.5 hours per week

* Hybrid (after probation)

Benefits:

* 25 days holiday + bank holidays

* Generous pension scheme

* Car parking

Job Description:

* Managing order for assigned customers

* Collaborating with the sales team to monitor orders.

* Verify deliveries alongside the Customer Service Leader.

* Develop a strong, long-term relationship with customers.

* Provide essential product and order/contract information.

* Offer regular updates.

* Deliver appropriate support to resolve any customer complaints.

* Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.

* Ad hoc as required to support the overall efficient operation of the company.

Person Specification:

* Good standard of education required.

* Demonstrated relevant customer service work experience.

* Strong written and verbal communication.

* Expertise in the MS Office suite, with a strong focus on Excel.

* Problem solver.

* Analytical with high attention to detail.

* Team player.

* Experience in change management