Night Manager

Full-Time, permanent

Hatfield Heath

Our prestigious client, a 2 AA rosette country house hotel is seeking an experienced and proactive Night Manager to take responsibility for the night-time operation of the property. This is an excellent opportunity to join an award-winning team and play a vital role in ensuring the smooth running of the hotel during overnight hours. The successful candidate will demonstrate strong leadership, excellent customer service skills, and a calm, efficient approach to management.

Duties

* Supervise and support the night team to ensure all tasks are carried out to the highest standard.

* Provide a visible and approachable point of contact for guests during the night, dealing promptly with enquiries and resolving any issues.

* Monitor the safety and security of the hotel overnight, taking appropriate action where needed.

* Manage staffing matters overnight, including rotas, training, and performance oversight.

* Liaise with day teams to ensure effective handovers and continuity of service.

* Maintain accurate records including occupancy levels, incidents, and night audits.

* Ensure adherence to all hotel policies and procedures.

The Person

* Previous experience in a similar hospitality or hotel-based role is essential.

* A confident team leader with the ability to manage, motivate and support staff.

* Exceptional communication and customer service skills.

* Ability to remain calm under pressure and handle situations with discretion.

* Experience with staff training and basic HR responsibilities is advantageous.

* Multilingual skills are a plus, though not essential.

Salary & Benefits

* £33,280 per annum

* 40 hours per week

* Complimentary meals on duty

* Free on-site parking

* Discounted rates across the hotel, spa, and dining experiences

* Employee recognition and reward schemes

* Opportunities for progression and training within a supportive team environment

* + lots more exciting benefits