You will oversee the technical operations of facilities (hard services) to guarantee safety, compliance, and high service quality across a property portfolio. You'll manage maintenance programs, handle stakeholder relationships, drive continuous improvement, and ensure financial performance meets expectations - all within the unique context of London's regulatory and commercial environment.

Key Responsibilities

Health & Safety & Compliance
Ensure building systems (HVAC, electrical, plumbing, fire/life safety) are compliant with UK statutory standards and ISO frameworks such as ISO 9001, 14001, and 45001.
Conduct regular safety audits, inspections, and risk assessments; review RAMS and manage incident reporting.
Operational & Technical Management
Oversee planned, preventive, and reactive maintenance, whether delivered in-house or via supply chains.
Act as the first escalation point for technical and customer service issues.
Use CAFM or CMMS (e.g., Maximo) systems to track asset data, schedule maintenance, and ensure accurate work order management.
Commercial & Financial Oversight
Manage budgets and contribute to P&L performance; support quoting and financial approval processes.
Master contract scope, monitor SLAs/KPIs, and identify opportunities for cost savings and value-add services.
Team Leadership & Supplier Management
Lead, mentor, and develop site-based or contract teams to drive competent service delivery and succession planning.
Evaluate and manage supplier performance, negotiating for safety, continuity, cost-effectiveness, and compliance.
Stakeholder & Customer Management
Serve as the primary liaison with clients, internal account managers, and stakeholders, ensuring transparent communication and enhancing client satisfaction.
Deliver governance-aligned performance reports and lead continuous improvement initiatives

Typical Background

3-5+ years in technical FM roles, particularly focusing on building systems and compliance.
Track record of managing budgets, teams, and supplier relationships.
Hands-on maintenance or commissioning experience is a plus.LON123