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DATE ADDED: Fri 14/06/2019

Customer Service

Edinburgh, UK

JOB TYPE: Permanent

Customer Service

5FTC with £2000 retention bonus on completing the contract.

We are recruiting for candidates who are dedicated to delivering exceptional customer service and ensuring that all of our customers have a great journey with us. Working in a multi-channel contact centre requires a drive to respond to all customer enquiries in a professional and timely manor this also requires to builds long lasting relationships with customers whilst meeting or exceeding individual targets.

Duties will include:

• Engaging customers in conversations to understand their needs or issues and provide them with the best possible solutions or right first-time resolution.

• Complaint resolution that exceeds our customers expectations.

• Maintain and update our records for members of our loyalty scheme.

• Liaising with delivery companies to ensure the smooth delivery of orders to customers..

• Reporting analysis of returns replacements to highlight/resolve quality issues damages.

• Support store colleagues with home delivery.

• Social media.

• Resolving webchat queries.

• Meeting targets and KPI's.

Working Hours - Monday to Friday

Pay Rate - £19,000

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Role: Customer Service
Job Type: Permanent
Location: Edinburgh, City of Edinburgh,

Apply for this job now.