Client Support Executive - Automotive Sector
Salary: £25,000 per annum
Hours: 35 hours per week, Monday to Friday
Location: Bury - Hybrid (3 days in office, 2 days from home post-probation)

I'm currently recruiting for a Client Support Executive to join a dynamic team within a growing automotive business. This role is key to supporting the growth strategy by identifying opportunities, delivering high-quality customer service, and ensuring clients receive consistent and proactive support in line with contractual commitments.

This is a fantastic opportunity for someone who thrives in a sales-orientated, customer-focused environment and is passionate about building lasting client relationships.

Key Responsibilities:

Manage and develop key customer relationships, turning clients into brand advocates.

Provide support and guidance to help clients effectively manage their vehicle schemes throughout the quote, order, and delivery process.

Administer accurate quotations while following client-specific processes.

Meet service level agreements by taking full ownership of tasks and delivering high standards within agreed timeframes.

Support customers at the end of contract stage, promoting renewal and continued engagement.

Carry out essential administrative activities for both new and existing customers.

Work collaboratively with team members to meet departmental and business goals.

Represent the business professionally, showing pride in both service delivery and the overall customer experience.

Requirements:

Qualifications:

5 GCSEs (or equivalent) at grades A-C, including English and Maths.

Skills and Experience:

Excellent communication and interpersonal skills.

Strong IT skills, including proficiency in Microsoft Office.

High level of accuracy and attention to detail.

Strong numeracy and problem-solving abilities.

Ability to analyse, research and present information clearly.

Proven track record in managing external client relationships.

Exceptional organisational and time management skills.

Self-motivated, team-oriented, and able to take initiative.

Results-driven with the ability to meet individual and team targets.

Flexible and adaptable in a fast-paced environment.

Professional and positive approach to work.

Desirable:

Previous administration experience in a sales or customer support role.

Additional Information:

Please note, all successful applicants will be subject to a basic DBS check prior to employment.

If you're looking for your next step in a client-focused role within the automotive sector and want to be part of a forward-thinking team, I'd love to hear from you.

LMIND