Customer Service Manager (Fluent French, English & Spanish) - Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence

Kent (UK HQ) | Essential International Travel | Competitive Salary + Benefits

Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences.

The Customer Service Manager OpportunityReporting to the Group Customer Services Manager, you’ll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You won’t just direct from afar—you’ll work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (3-4 days in France or Spain every 4-5 weeks) is essential to nurture these relationships in person.

Key Responsibilities

• Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.

• Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams.

• Standardise and streamline customer service processes, leveraging automation to improve efficiency.

• Deliver projects that enhance customer experience while engaging your teams as active participants in change.

• Set clear goals and KPIs, coaching team leaders and supporting personal development.

• Represent customer service in regional sales and operational forums, fostering cross-functional collaboration.

• Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.

About You

• Proven experience as a Customer Service Manager or similar leadership role.

• Fluent in French, English, and Spanish—essential for managing international teams.

• Skilled in SAP, Excel, and data-driven decision making.

• Strong background in distribution, supply chain, or manufacturing.

• A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.

• Experience driving process improvements and managing cross-border teams.

• Willingness to travel internationally regularly to maintain strong team connections.

Why Join?Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group Customer Services Manager, you’ll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impact—both through your leadership and your data insights.

As part of the selection process, please provide a cover letter to confirm your interest. This letter to be written in either Spanish or French.

The 3 stage interview process will include a presentation to a panel, this presentation to be in a required language that is not your native language.

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