Job Specification – Retail Support (Full-Time, Temporary Cover Urgently Needed)

Hours: 40 hours per weekSchedule: Saturdays + 4 weekdays (between 09:00–20:00)Location: Gloucester(Flexibility on hours and days can be considered.)

Role Overview

This role provides day-to-day support within a small retail store, contributing to smooth operations, excellent customer service, and the delivery of key commercial goals.

Key Responsibilities

Sales & Business Performance

• Help achieve store sales and profitability targets.
• Monitor KPIs to identify opportunities and risks, proposing and supporting appropriate actions.

Operational Excellence

• Ensure consistent execution of store processes, procedures, and presentation standards.
• Complete required Health & Safety tasks and maintain a safe working environment.
• Ensure store systems and operations run smoothly, escalating issues when required.
• Manage time effectively to meet operational deadlines and compliance standards.
• Be a key holder to either Open or Close Operation

Customer Experience

• Contribute to a customer-focused environment that consistently delivers excellent service.
• Support the implementation of in-store marketing and visual merchandising standards.
• Proactively seek to understand customer needs and exceed expectations.

Team Support & Culture

• Help communicate store goals and contribute to a positive, collaborative working environment.
• Support team development through coaching, feedback, and sharing best practice.
• Participate in recruitment and onboarding of new team members.
• Assist in managing performance issues in partnership with management.
• Maintain clear communication with all stakeholders.  

Experience & Skills

• Previous experience in a retail environment, ideally with some supervisory or team-leading exposure.
• Confident with numbers, analysis, and basic IT systems.
• Highly motivated, proactive, and results-driven.
• Strong interpersonal skills and the ability to build relationships at all levels.
• A positive, enthusiastic attitude and willingness to try new things. For immediate consideration - please apply now!