Aftersales Administrator

Location: Warwick | Full-Time | Fixed-Term Contract (until end of the year)
25 days holiday plus bank holidays

Are you an organised and customer-focused administrator who thrives in a busy, service-driven environment? We are recruiting for an Aftersales Administrator to support a dynamic Customer Services team at our Warwick Head Office.

This is a fantastic opportunity to join a well-established, values-led organisation, supporting both customers and Field Service Engineers to ensure a seamless aftersales experience.

The Administrator Role

As an Aftersales Administrator, you will play a key part in ensuring the smooth running of the service process. Acting as a central point of contact, you'll provide essential administrative support, maintain accurate records, and ensure all invoicing and parts processes are handled efficiently and within agreed service levels.

This is a varied and hands-on role where attention to detail and strong communication skills are essential.

Key Administrator Responsibilities

Accurately update completed engineer job sheets, ensuring parts, labour and notes are correctly recorded

Raise and process customer invoices in a timely manner

Manage van stock orders for engineers and contractors

Order parts and track stock availability

Validate and update CRM records and product registrations

Liaise with customers and engineers to assist with bookings, rescheduling and general enquiries

Support invoice queries and ensure all chargeable work is processed

Maintain accurate service data across multiple systems

Support reporting requirements and continuous process improvements

Work collaboratively with the wider Customer Care and Technical teams

About You

We're looking for someone who is:

Experienced in a customer service or administrative role within a similar environment

Confident using IT systems, including Office 365, Excel and CRM databases

Comfortable working with numbers (invoicing, pricing, part codes)

Highly organised with strong attention to detail

Proactive, accountable and able to work independently

A confident communicator who can build effective working relationships

Comfortable working in a fast-paced environment

Experience with SAP, stock management or operational reporting would be advantageous but is not essential.

Minimum education requirement: GCSE (or equivalent).

What's on Offer

Flexible working hours to support work-life balance

Annual wellbeing calendar and access to dedicated mental health support advisers

A strong values-driven culture focused on Modesty, Integrity, Collaboration and Accountability

Buy and sell holiday scheme

Long service awards

Bonus, pension and company share schemes

Staff discount scheme and rewards portal

If you are a detail-oriented administrator who enjoys supporting technical and customer-facing teams, we would love to hear from you.INDH