If you have applied for this position in the past 3-months and were unsuccessful, please refrain from reapplying.

Customer Communications Centre Advisor

Permanent, 20-hours per week

Office based for the first 6-months

Working Hours:

Monday - 9am-5pm

Tuesday - 9am-2pm

Friday - 9am-5pm

Join Our Team as a Customer Communications Centre Advisor

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job-we're offering a long-term career development opportunity.

About the Role

As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers-handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

You'll be empowered to:

• Resolve customer queries at first contact

• Collaborate across departments to find solutions

• Support new colleagues through buddying and training

• Continuously develop your skills through training in general and repairs enquiries

What You'll Bring

We're looking for individuals who are:

• Excellent communicators with a professional telephone manner

• Empathetic and customer-focused

• Proficient with IT, specifically MS Office

• Able to prioritize and manage time effectively

• Educated to GCSE level (A-C in English and Maths)

Experience in customer service of some description is a must, but this doesn't have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

Why bpha?

We live by our values:

• We take responsibility - doing the right thing, not the easy thing

• We show empathy - listening and understanding every customer

• We are better together - collaborating and celebrating diversity

• We are ambitious - always learning and striving to be the best

With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.

Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.