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Date Added: Wed 14/09/2022

Complaints Handler - Travel

Kettering, UK
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Company: DYNAMITE RECRUITMENT SOLUTIONS LTD

Job Type: Permanent, FullTime

Salary: £22,000 - £23,000 per annum

CUSTOMER COMPLAINTS HANDLER - TRAVELFULL TIME OR PART TIME OPPORTUNITY - 18 HOURS PER WEEK MINHours: up to 37.25 hours per week, between #removed# Monday to FridaySALARY: £22500 BASED ON A FULL TIME WEEK (THIS WILL BE PRO RATA IF PART TIME)PLUS, FANTATSIC BENEFITS WHICH INCLUDE THE BELOW* 25 days holiday PLUS Bank Holidays (pro-rata for part time)* Full training and support throughout your career with us* Subsidised Gym Membership* Up to 10% Company pension scheme* Discounts and offers for our employees* Reward and recognition scheme* Regular Health and Wellbeing initiatives and wellbeing services* Free hot and cold drinks during your shift* Close to public transport links and local amenities* Free onsite parking* A great working environment and supportive Team Leaders who promote exceptional team morale within our Award-winning businessDynamite recruitment is currently working in partnership with a very well-established travel business who are based in KetteringOur client has a busy contact centre who support customers with Travel related enquiries and due to growth are nowAs a Customer Relations Executive you will be responsible for* Investigating and resolving customer complaints* Sending verbal and written communication* Ensuring that you have a good understanding of our company's products and services* Provide support and advice to other departments* Building and maintaining effective relationships with suppliersIf you have the following skills or experience, this role is ideal for you* Previous experience in a customer service role* Will ideally have supported customers with complaints previously* A passion for travel* Excellent verbal and written communication skills* Experience in a customer focussed role* The ability to solve problems and implement solutions* Strong attention to detail* A great team player with strong PC skillsTo be considered please submit your CV asapINDDYN
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