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Date Added: Sat 29/08/2020

Senior Technical Support Engineer

Orpington, UK
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Job Type: Permanent, Full Time

Salary: £24,000 - £28,000

Technical Support Engineer

Technical Support Engineer, 2nd Line Support, ICT Support, Microsoft, Windows Server, SCCM, Active Directory, Office 365, Apple OS, Google Chrome OS, Educational Sector, Enhanced DBS

A 2nd Line Support Engineer is required by our Educational Sector client based in Orpington

An Enhanced DBS is required for this position

£24,000- £28,000 per annum



The 2nd line Support Engineer will cover a single school. The role is focused on providing broad 1st/ 2nd line technical problem solving/ network management as well as building strong relationships with the schools leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available.

Key Skills and Requirements * An Enhanced DBS is required for this role * Experienced using Microsoft Office tools, Windows Server and SCCM * Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. * Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery * Experience of problem solving within a technical environment * Ability to work your way around a problem, finding a solution where others fail. * An engaging personality that easily builds relationships and instils confidence * Experience using Active Directory * Google and Apple Operating System Experience is desirable however not essential

In the first instance please submit your CV

Role: Senior Technical Support Engineer
Job Type: Permanent, Full Time
Location: Orpington, London, London

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