Job title: Business Development Manager
Salary: Dep on exp + benefits
Location: London/hybrid
Job type: Permanent
Hours: Full-time

The role

Join one of London's most prestigious independent hospitals, where clinical excellence and charitable purpose combine to deliver exceptional patient care. As a Business Development Manager, you will play a pivotal role in driving sustainable growth, shaping strategic partnerships and strengthening consultant relationships within a highly competitive healthcare landscape. This is a unique opportunity for a commercially astute, relationship-driven professional to influence both clinical and non-clinical outcomes enhancing patient pathways, expanding specialist services and contributing directly to the hospital's long-term vision. Working at the heart of a collaborative, high-performing organisation, you will help ensure continued investment in innovation, research and world-class facilities that benefit patients and the wider community.

About us

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.

We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

Key Duties

Key Account Management & Growth:

• Deliver revenue and activity targets through structured account management
• Manage consultant groups aligned to strategic priorities
• Identify and address barriers to practice growth, optimising services and utilisation
• Develop new services with consultants to meet patient needs
• Differentiate services to referrers and track activity via CRM and account plans

Consultant Relationships & Experience:

• Build strong relationships to position the hospital as the provider of choice
• Act as a key contact for consultants, supporting clinic experience and engagement
• Maintain high visibility with stakeholders through regular meetings and events

Consultant Recruitment & Retention:

• Support recruitment, onboarding and retention of high-value consultants
• Enhance consultant practices through pathway and service development
• Monitor satisfaction and proactively mitigate retention risks

Market Insight & Growth Opportunities:

• Analyse data and market trends to identify growth opportunities and risks
• Translate insights into targeted actions to drive practice development
• Monitor competitor activity to inform service differentiation

Marketing & Cross-functional Collaboration:

• Partner with marketing on targeted campaigns and consultant profiles
• Work collaboratively across commercial, clinical and operational teams
• Support events, forums and initiatives that drive service growth

Reporting & Performance Management:

• Use CRM and BI tools to generate insights on performance and referral patterns
• Track pipeline, conversion and revenue performance
• Report on KPIs, budgets and contribute to business planning

Skills and Experience

• Extensive experience in key account management and business development within a targeted, commercial environment
• Established experience within private healthcare or hospital settings
• Strong track record of achieving revenue and activity targets and growing accounts over time
• Advanced relationship-building and stakeholder management skills with medical professionals
• Strong commercial acumen, including forecasting and performance delivery
• Excellent communication, negotiation and presentation skills across varied audiences
• Highly organised, with strong planning and time management capability
• Analytical mindset with the ability to interpret data and generate insights
• Proficient in CRM systems and standard IT tools (Excel, Word, presentations)
• Influential and outcome-focused, with the ability to lead through collaboration
• Experience in delivering events and initiatives to support business growth and network development

Benefits

We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:

• Private Medical Insurance
• Contributory pension scheme (total contribution up to 20%)
• 25 days holiday plus bank holidays
• Life assurance
• Travel season ticket loan
• Family friendly benefits
• A range of retail discounts
• Excellent career development; with clear career pathways and access to further education

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

​​​​​​​The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.