HVAC and Plumbing Dispatcher
Needed: Sweet-talking Happiness Coordinator
You can't explain why you sound so happy.
You like to think that it's not just the sound of your voice.
It's who you are.
You have this knack for taking care of people
Thinking of everything they'd need to feel comfortable,
Down to the tiniest details.
Even when a million things want your attention,
Your voice is sweet and attentive to the one person you're talking to.
Most people don't realize that your secret is your incredible organizational skills
We need your skills to listen to the needs of our customers
And dispatch the perfect tech for each problem.
You'll be making people happy all day.
Letting your blazin' fast typing fingers work their magic to keep people supplied with perfect communication.
We've got plenty of work to give you the security of forty, well-paid hours every week
We'll throw in medical, dental, 401K, vision, prescription, life insurance
You can even help people after hours, if ya want to.
But it ain't all about work. We want you to have a fulfilling life, and fun
So we'll throw in paid vacation, paid holidays,
Opportunities for real advancement (cause I started at the bottom and now I own the company),
A place where you like the people you work with 'cause everyone's passed a drug and background test...
…and treated like a real person.
See, you're gonna be such a big part of the On-Time Experts growth,
Pretty soon, you'll be training other sweet talking, happiness coordinators
You might end up runnin' the whole office and get paid like it.
Hours: Monday, Thursday and Friday (or can be adjusted to different days during the week) 12p-9p with Saturday and Sunday: 10a-7p (alternating)
Call and ask to talk to Gina Moreno at 214-321-8664, x118.
Win her over, and we'll bring you in to win the rest of us over.
One day, we'll probably have to write a customer service manual based on your awesomeness.
The On-Time Experts
On Time Experts Story
More than 50 years ago...
Bob Dolton started what came to be known as the On Time Experts in 1965. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. He had so much desire, even a heart attack on the job in 1978 didn't stop him from serving his customers. Like he had a whatever it takes tattoo on his heart.
In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. So he sold the company. We became Unique Indoor Comfort and began expanding.
From the bottom to owning the company
In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. Randy learned the refrigerant cycle. He ran repair calls with the service manager, the president and owner, as well as the other service techs. He helped on installs. He answered phones, ordered parts, filled inventory and whatever else needed to be done. All that hands-on work taught Randy a lot.
Sometime in early 1987 the service manager quit and Randy started training service managers. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. He continued as service manager until January of 1995, when he became President of the company.
Randy decided he wanted to provide his customers even better service. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. By 2012, Randy bought the company and gave even more attention to treating customers like family. Business boomed.
A New Name
At the beginning of 2014, we changed our name to the On Time Experts. We also clarified what we stand for and against:
On Time or Your Repair is Free If we ever show up late, I don't care how much it was going to cost, your repair is free.
Do it Right the First Time or Make it Right, Whatever it Takes If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever... it... takes.
You'll talk to a real person whenever you call. You won't ever get an answering machine or an answering service in another country no matter what time of day, night, holiday or weekend. We're here for you.
Front of the Line Family guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr Franklin Fund for new equipment to our most loyal customers.
Over-the-Line Committed To Your Comfort
The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. It starts from Randy Kelley and filters down to every employee here. If you ask Randy why he's so passionate about treating you like a person, he'll probably say, Shoot, I got a whatever it takes tattoo on my heart, just like Bob Dolton, who started us over 50 years ago.
You would have loved Bob Dolton.
We hope you love the service we give you!
Randy Kelley, owner
Role: HVAC and Plumbing Dispatcher
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