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Application Support Analyst

£30,000 – £35,000 + Bonus + Benefits

On-site | KT15 Area

Via is confidentially supporting a well-established and growing organisation in the search for an Application Support Analyst to join their IT team.

This is a fantastic opportunity for someone with 2–3 years’ experience to step into a hands-on role supporting business-critical systems, gaining exposure across a wide technology landscape while building deep system knowledge.

You’ll be the go-to person for application and systems support, helping users troubleshoot issues, improve system usage, and ensure smooth day-to-day operations.

Key responsibilities include:

• Supporting users with day-to-day system queries and issues
• Triaging and resolving tickets through an ITSM system
• Delivering a high level of first-time fixes and escalating where needed
• Maintaining clear documentation of processes and resolutions
• Supporting system administration tasks and liaising with external suppliers
• Managing incidents, requests, and changes in line with SLAs
• Continuously identifying opportunities to improve service and performance

• 2–3 years’ experience in an Application Support / IT Support role
• Experience working with business systems or SaaS platforms (e.g. ClickUp or similar)
• A proactive problem-solver with strong attention to detail
• Comfortable working both independently and as part of a team
• Ability to prioritise workload and perform under pressure
• Strong communication skills (written and verbal)
• A motivated, resilient individual with a desire to learn and improve

• £30,000 – £35,000 salary
• Bonus scheme
• Private pension
• 25 days’ holiday
• Cycle to work scheme
• Share save scheme
• Gym membership discounts

If you’re looking to build your career in application support within a collaborative and supportive environment, we’d love to hear from you.

Apply now to learn more.

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