Ready to find the right role for you?

Service Delivery Manager

Salary: £36,000 per annum, with an annual performance bonus and the use of a company van plus Veolia benefits

Hours: Monday to Friday, 40 hours per week. Working 1 in 4 Saturdays - 8 hour shift

Location: Southwark Integrated Waste Management Facility, 43 Devon Street, London SE15 1AL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Ensure the budget is met and used to maximise productivity
  
• Manage the frontline collection service and supervise up to 60 employees
  
• Resolve customer complaints quickly and efficiently
  
• Reduce lost work hours due to sickness, accidents and injuries
  
• Manage fleet compliance including daily checks and ensure vehicles are compliant with the Road Transport Directive, Working Time Regulations and Waste Regulations
  
• Carry out disciplinary and grievance procedures
  
• Develop and maintain relationships with internal and external stakeholders
  
• Manage staff usage and agency costs
  
• Manage the resources of the contract to maximise profitability, legal compliance and safety performance
  

What we're looking for;

• Experience in training staff and delivering toolbox talks, e.g. manual handling trainer
  
• Strong people management and team leadership skills
  
• Driving Licence
  
• Qualified Driver Assessor - Desirable
  
• IOSH - Desirable
  
• National/International CPC Holder - Desirable
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.