Housing Team Leader (Temporary - Approx. 6 Months)

Location: Nottinghamshire
Start: ASAP
Contract: Interim / Temporary
Hours: Full-time - Officer Based

We are seeking an experienced and proactive Housing Team Leader to support the Housing Manager with a variety of service-improvement projects and the day‑to‑day coordination of the Housing Team. This is an excellent interim opportunity for a confident housing professional who can quickly provide operational stability, drive performance, and help deliver high-quality landlord services.

About the Client

Our client is a respected Nottinghamshire housing provider delivering essential tenancy and neighbourhood services to residents across the region. They are committed to creating safe, well-maintained communities and supporting tenants to sustain successful, long-term tenancies.

Key Responsibilities

* Support the Housing Manager with operational and strategic projects to enhance overall service performance.

* Assist in the day‑to‑day leadership and coordination of the Housing Team, ensuring workloads are balanced and service standards consistently met.

* Provide professional guidance and oversight to staff managing tenancy cases, ensuring a customer‑focused and consistent approach.

* Support key housing management activities, including voids, allocations and tenancy sustainment, to minimise rent loss and improve turnaround times.

* Ensure tenants receive clear, compassionate and timely communication across all channels, including home visits, telephone and written correspondence.

* Promote financial inclusion by ensuring tenants are signposted to income, welfare and tenancy‑support services.

* Maintain compliance with relevant housing legislation, regulatory frameworks and internal policies.

* Assist in managing complex cases including safeguarding, ASB, tenancy breaches and other high‑risk areas.

* Build strong working relationships with internal departments and external partners to support effective multi‑agency working.

The Ideal Candidate

* Strong technical knowledge and hands‑on experience in tenancy and neighbourhood management within social housing.

* Experience supporting, coordinating or supervising Housing Officers, with the ability to motivate and guide staff.

* Understanding of performance management, customer service standards and using data to drive improvements.

* Confident working collaboratively with partner agencies and multi‑agency networks.

* Solid knowledge of housing legislation, regulation and compliance requirements.

* Experience handling complex tenancy, ASB and safeguarding matters within a social housing context.

* A proactive, organised and solution‑focused approach, with the ability to balance operational needs and project-based work