Technical Service Specialist

Overview:

We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.

Responsibilities:

Responsible for incoming repairs
Provide troubleshooting and repair of all products offered by the company
Determine if a product can be repaired or needs replacement
Complete appropriate paperwork associated with repairs and re-shipments
Work with TS Admin to facilitate RMA returns
Provide phone and e-mail technical support for products
Diagnose technical problems accurately
Ensure repairs are made within the agreed time frame
Inform customers of progress and complete follow-up documentation
Provide information and guidance for software upgrades
Provide production configuration of new equipment
Provide Engineering Change Orders to warehoused goods as needed
Provide trade show support
Prepare equipment and assist in pre-show build of booth
Attend shows if required
Work with testing, storing, organizing, and dispatching demo and loaner equipment
Report all quality and service issues to appropriate personnel
Train internal personnel, external technicians, and customers on the proper repairs of company products
Ensure training workshops have adequate preparation and educate attendees on company products
Provide product testing for R&D as required
Occasionally provide technical support in the field
Perform other duties as assigned
Complete special projects and requests in a timely and positive fashionQualifications:

Technical degree in Electronics or equivalent
3-5 years previous experience with electronic repair, preferred
Problem-solving and troubleshooting skills
Verbal and written communication skills
Ability to occasionally travel throughout Europe
Ability to work independently
Knowledge of PCB, electronics, and mechanical assembly preferred
Able to read prints and schematics preferred
Manual dexterity skills
Good soldering skills and surface mount techniques
Able to use hand tools, small power tools, and test equipment
Knowledge of current wiring regulations
Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
Ability to lift up to 23KgsDay-to-Day:

The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.

Benefits:

Competitive salary
Health and wellness benefits
Retirement savings plan
Career development opportunities
Dynamic and collaborative work environmentIf you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at (url removed)