Technical Operations Manager - Concrete Central

Heidelberg Materials UK

Package: Competitive salary, company car, and benefits

Heidelberg Materials UK is committed to maintaining an industry‑leading level of customer satisfaction through the continuous assurance and improvement of our product portfolio and technical services.

We are now recruiting a Technical Operations Manager (TOM) to lead our Concrete Central technical teams across the UK.

The Technical Operations Manager (TOM) is responsible for developing, documenting, and maintaining a comprehensive Quality Management Programme across Heidelberg Materials UK's concrete, aggregate, and asphalt supply network.

The role leads and manages a team of field- and laboratory‑based technicians, ensuring quality assurance testing is delivered efficiently, safely, and in line with company standards, customer expectations, and commercial opportunities.

The TOM plays a key role in maintaining sample frequency targets, identifying value‑add technical services, and strengthening relationships with both internal stakeholders and external customers.

Quality & Technical Operations

• Lead the continuous assurance and improvement of Heidelberg Materials UK's concrete, aggregate, and asphalt product portfolios.
• Ensure quality assurance testing is completed in line with company standards, specifications, and regulatory requirements.
• Maintain and optimise field sample frequency rates across the supply network.
• Identify and support opportunities for commercial and "value‑add" technical testing services.
• Maintain robust documentation and compliance within the Quality Management Programme.

Stakeholder & Customer

• Engage effectively with internal stakeholders and external customers
• Act as a technical ambassador for Heidelberg Materials UK, promoting confidence in products and services.
• Support the resolution of technical queries and quality‑related issues.

Health, Safety & Environment

• Ensure the highest possible standards of Health & Safety are maintained at all times.
• Promote a strong safety culture across field and laboratory operations.
• Ensure compliance with all company H&S policies, procedures, and legal obligations.

People Management & Leadership

• Provide strong, visible leadership that creates an environment where teams are motivated, engaged, and high‑performing.
• Lead and support:
  • Senior Technicians
  • Laboratory Technicians
  • Technical Allocator
  • Quality Control Technicians
• Communicate clearly and effectively across all levels of the organisation.
• Identify training and development needs through coaching, mentoring, and performance management.
• Develop technical capability and succession within the team.

• Proven experience in technical operations, quality management, or a similar leadership role within concrete, aggregates, asphalt, or construction materials.
• Strong people leadership and team development capability.
• Excellent communication and stakeholder engagement skills.
• A proactive, commercially aware approach to technical services.
• A strong commitment to Health & Safety and continuous improvement.

Why join us ?

At Heidelberg Materials, we don't just offer jobs we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities