Inspire Resourcing are currently recruiting for a Workload Planning Controller for a well-established company based in Belper.

Duties:

* Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving maximum efficiency by overseeing, optimising, and monitoring the planned workload.

* Scheduling accurate downtime diary management to control and manage field and contact centre resource and workload.

* Responsibility for diary housekeeping and maintenance of planned workload, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms.

* Utilising information collated from data sets, dashboards and workstreams to support diary management across the field and contact centre teams.

* Working within process to secure accurate links between data management and operational scheduling of workload by type.

* Liaising with both the field and contact centre Management team to make resource recommendations and ensuring scheduled compliance is achieved.

What we're looking for:

* Previous experience using an automated scheduling platform is required.

* A proven track record of utilising data and reports to drive operational scheduling.

* Skills in the diary management of resource and workload.

* Excellent written and verbal communication skills are required.

* Candidates should be educated in Maths and English at a minimum of grade 4 level or equivalent and be proficient in MS Excel.

Full Time, Permanent

Salary up to £32k plus bonus