As a Customer Service Advisor in the manufacturing and production industry, you will support customers by providing accurate information and resolving their queries efficiently.

Client Details

This opportunity is within a well-established, medium-sized company based in Lancing.

Description

As a Customer Service Advisor your responsibilities will include:

Respond promptly to customer enquiries via phone and email.
Maintain accurate records of customer interactions in the CRM system.
Provide detailed product and service information to customers.
Collaborate with internal teams to resolve customer issues effectively.
Process and manage customer orders with attention to detail.
Identify opportunities to improve customer satisfaction and loyalty.
Support the team in meeting service level agreements and targets.
Contribute to a positive and professional customer service environment.Profile

A successful Customer Service Advisor should have:

Previous experience in a customer-facing role, preferably in the life science industry.
Strong written and verbal communication skills.
Proficiency in using CRM software or similar tools.
An organised and detail-oriented approach to work.Job Offer

Competitive salary of approximately £13 - £13.50 per hour
Work in a collaborative and supportive environment in Lancing