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Date Added: Tue 06/07/2021

Customer Service Advisor

Corby, UK
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Job Type: Permanent, FullTime

Salary: £18600 - £19600/annum

Are you passionate about Customer Service?

Our fantastic blue chip client in Corby is seeking a Customer Service Representative to join their team:

The role will involve working shifts between (8am and 8pm) Mon - Fri and an occasional Saturday and an occasional Sunday .

Key Duties include:

Supporting our customer's requests via inbound calls you will be expected to-

Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationshipsAbout you:

You'll have an excellent telephone manner and the ability to remain calm under pressure
You'll feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible
You're passionate about customer service
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