I'm currently working with a Digital Marketing Agency based in Hassocks, seeking a new Account Manager to join their team. This is a permanent role, hybrid working, with a salary of £28,000-£34,000 DOE

You will be managing their existing client portfolio, helping clients to improve their web presence. Ideally, you will have 2 years' Account Management experience and have the ability to maintain long-term client relationships.

RESPONSIBILITIES

Maintaining good, healthy client relationships through regular phone, email and face-to-face meetings.
Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
Maintain high quality service delivery in terms of efficiency and client satisfaction
Working with client development plans and internal processes to deliver long-term client relationships.
Documenting all client contact to share with the client and internal stakeholders.
Reporting regularly to the Account Director on the status of your clients.
Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager's report summarising the month's activities and how they align with the client and campaign objectives.
Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
Management of client budgets.About you:

Good understanding of SEO practices.
Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
High customer service orientation with a stellar record of account management and client satisfaction.
Exceptional verbal, written and visual communication skills.
Experience of successfully managing a diverse range of SME clients

Benefits:

Company events
Hybrid working
Private Medical insurance
On-site parking
Additional leave