Customer Service Specialist

Customer Service Specialist
Permanent Role
Ormskirk – Office Based
£23,000 – £24,500 DOE
Monday – Friday 9am- 5-30pm and a rotational Saturday (approx. 1 in 3)

An exciting opportunity has come up to join UK based touring expert in escorted touring holidays offering unparalleled adventure and once in a lifetime travel experiences. They have had huge growth over the last few years and due to this I am looking to recruit a Customer Service Specialist responsible for promoting and booking customer holiday arrangements on their behalf.

The right candidate will be passionate about delivering excellent customer service and putting the customer at the heart of what we do. You will be organised, self-managed, with the ability to multi-task. Professionalism and a nice friendly telephone manner are key to ensuring customer satisfaction.

Your responsibilities will include:

• Ensure enquiries are answered in a timely fashion and in a helpful and precise manner.
• Complete all administration to process the booking efficiently and accurately.
• Build customer confidence in level of service provided by managing expectations.
• Deal effectively with issues and complaints and determine the next best step.
• Liaise with Aviation and Operations to ensure the booking is finalised as appropriate.
• Responsible for inbound calls and emails as required.
• Continuously monitor service delivery to share best practice with the team.
• Nurture e-mail relationships with other relevant partners e.g Ground Agents.
• Contribute positively towards achievement of organisational targets.
• Develop own skills and knowledge to improve customer service performance.

Essential:

• Customer service experience in a business environment
• Clear communicator at all level over the telephone and written emails
• Empathetic to the needs and requirements of colleagues and customers
• Positive attitude and strong interpersonal skills
• Adaptable to changes in the workload and key tasks
• Attention to detail and accuracy
• GCSE C or above (or equivalent) in Maths and English
• Computer literate

Desirable:

• Strong geographical knowledge
• Worked in a fast-paced environment

Benefits Include:

• 24 days holiday plus your birthday off (plus Bank Holidays)
• 5% pension contribution
• Discounted holidays and tours
• The opportunity to buy and sell leave through salary sacrifice from Jan 24

This is a exciting opportunity for somebody with the right skills and experience to be part of an organisation who is experiencing unprecedented growth.
If this sounds like the perfect role for you then, please submit your CV.


This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.