Assistant Branch Manager - North West London

Simon Acres Recruitment are looking for a personable, driven, and commercially focused Assistant Branch Manager for a well-established, highly successful, and growing Furniture retailer's new store in the Brent Cross area.

Our client is seeking a strong retail professional who can support the Store Manager in the day-to-day running of the branch while continuing to deliver an outstanding customer experience and driving sales performance.

As Assistant Branch Manager, you will play a key role in leading by example on the shop floor, coaching the sales team, and deputising for the Store Manager during periods of absence

Package:

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Salary: £30,000 - £35,000 basic + Commission + Team Bonus

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OTE: £55,000 - £60,000

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Working Hours: 40 hours per week - 5 out of 7 days

Job Specification:

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Maintain and develop both new and existing customers through excellent customer care and ethical sales methods

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Lead from the front in achieving both personal and team sales KPIs

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Deputise for the Store Manager during days off, holidays, or absence, ensuring smooth day-to-day store operations

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Coach, motivate, and support sales consultants to improve product knowledge, sales techniques, and overall performance

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Act as the first point of escalation for customer enquiries and complaints, resolving issues efficiently and professionally

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Deliver outstanding customer service at all times, managing situations to successful conclusions

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Handle telesales calls alongside in-store customer activity

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Adapt to and promote the use of new technology to enhance the customer experience

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Support stock replenishment and merchandising, ensuring displays meet company standards

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Carry out daily cash handling routines and ensure accuracy

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Adhere to data protection policies and company procedures at all times

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Change POS materials and update pricing accurately within the store

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Ensure the store is clean, safe, and presentable at all times

The Successful Candidate Will:

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Have excellent communication and interpersonal skills

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Demonstrate a positive, enthusiastic, and professional attitude

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Be smart and presentable at all times

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Have a strong drive to exceed KPIs and sales targets

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Be able to identify customer needs and match them to suitable products

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Have a proven track record in a sales-driven retail environment

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Show leadership qualities and confidence when supporting or guiding colleagues

Required Experience:

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Minimum of 1 year's retail sales experience

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Advantageous: Furniture sales experience

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Advantageous: Experience supporting or mentoring colleagues in a retail environment

Perks:

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Holiday: 30 days for full-time employees plus your birthday off

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Staff & family discounts

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On-site free parking

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy