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DATE ADDED: Thu 01/11/2018

Front Of House - Gatwick Airport

Gatwick, UK

JOB TYPE: Contract

Training starts January 2019, please apply today so we can begin the Airside Pass application process. Assisting Passengers and guiding them through every step of their journey through the Airport. Responsibilities The main duties of Customer Service Staff include but are not limited to: • Upholding the company’s high standards • Hosting front of house • Validating customer travel documentation • Processing customers for boarding using manual and automated systems • Providing an exceptional customer experience Person Specification • You will have worked in a front of house or customer service position previously. • Be flexible with working hours (able to work days, nights weekends) • Must be hardworking reliable with an excellent work ethic • Be passionate about customer service and have a calm and friendly manor • Be able to quickly react to and assess any situation and prompt a remedial action • Have no criminal convictions Requirements Due to the location of work being at the airport you must qualify. Therefore, we need the following information from you: • 5-year checkable history (employment, self-employment, education or benefit claim) • 5-year UK address history • Valid photo ID (Driving licence accepted for British citizens) • Criminal Record Check (Cost of £25) to be applied for if you are successful at interview Health Safety • You are required to complete a Security exam and therefore need to display you understand Health Safety practices, therefore you will need to demonstrate you have a good understanding and communicate clearly in both written and verbal English. •Establish and maintain a safe working environment for other staff and customers to comply with Company policy and health, safety and security regulations. •You will need to be physically fit and able to carry out this role; the Airport is a large environment and you will often be required to walk long distances between work stations Shift Patterns You will be given a roster during your training, which will cover a mixture of early, day, late and night shifts so you must be flexible with your working hours Benefits Monthly payment A full 5-year Airside Pass (Whilst you are working with JBS) Discounted travel parking Airside Landside discounts (inducing shops restaurants)
Role: Front of House - Gatwick Airport
Job Type: Contract
Location: Gatwick, Surrey,

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