Customer Supply Co-ordinator
Location: New Mills
Job Type: Permanent
Hours: Monday-Friday, 9:00am-5:00pm
Salary: £25,000-£27,000 per annum (dependent on experience)
JDR Recruitment is delighted to be recruiting for a Customer Supply Co-ordinator on behalf of our client based in New Mills. This is a fantastic opportunity to join a well-established organisation with strong company values and a genuine commitment to employee development.
About the Role
The Customer Supply Co-ordinator will be responsible for processing all sales orders accurately and efficiently, from receipt through to final delivery, ensuring customer service KPIs such as Case Fill and OTIF are achieved.
You will act as the primary point of contact for order and delivery queries, proactively resolving issues with both internal and external stakeholders to meet customer and business expectations. Becoming the "Customer Expert," you will maintain and update customer data regularly to ensure accuracy and consistency.
The company operates within a supportive environment where both internal and external training is provided. Continuous improvement is embedded within the culture, alongside a strong focus on personal development.
Key Responsibilities
Accurate sales order input and administration
Customer liaison and query resolution
KPI and shortage reporting
Updating and amending orders, chasing outstanding information
Liaising with transport and customer service teams to obtain delivery updates
Supporting export processes, including certification and documentation for NI and ROI shipments
Working closely with Commercial and Account Managers to ensure pricing and promotional information is accurate
Reviewing orders against MOQ and MOV requirements and contacting customers to amend where necessary
Supporting allocation planning when required
Assisting with joint supply chain plans and ad-hoc customer queries
Updating master data within AS400, including new SKU creation
Managing queries via the shared sales inbox
Liaising with Credit Control regarding account set-up, master data updates, and held orders
Raising and processing Customer Collection Notes
Skills & Experience
IT literate with experience in MS Office applications
Experience using AS400 / iSeries or similar order entry systems
Strong communication and interpersonal skills, confident liaising at all levels
Excellent attention to detail
Good understanding of supply chain principles, transport processes and export documentation
Ability to work to strict deadlines and remain calm under pressure
Proactive approach to continuous improvement and best practice
Behaviours aligned to core values of Passion, Integrity, Respect, Teamwork and Positivity
If you are an organised and proactive individual looking to develop your career within a supportive and values-driven environment, we would love to hear from you.
JDR Recruitment are an equal opportunities employer.
JDRNorthWest
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.
