Job Title: Business Analyst - Data CentresLocation: London (on-site once every two weeks - expenses covered)Contract Length: 6 months (with a view to extend into implementation)Start Date: ASAPIndustry: Data Centre and Telecoms IR35 Status: Outside

Overview:We are supporting a key client in the search for an experienced Business Analyst to support a CRM-related programme of work. The ideal candidate will take a strong, business-wide view and be confident in leading stakeholder engagement, driving workshops, and challenging processes to deliver clear outcomes. This is a fast-paced role in a challenging environment, therefore the client require someone that can hit the ground running amongst a lean team.

Key Responsibilities:

• Lead and facilitate workshops with cross-functional teams across business and IT

• Drive stakeholder engagement across senior and operational levels to ensure alignment and commitment

• Gather, analyse, and document detailed business requirements for CRM solutions (Dynamics CRM or Salesforce)

• Translate business needs into actionable user stories and functional specifications

• Push back when needed to challenge assumptions and ensure clarity of scope

• Collaborate with European teams to maintain momentum across regions

• Support the transition from discovery to implementation, ensuring continuity and readiness

Key Skills & Experience:

• Must have data center experience to be considered.

• Proven experience as a Business Analyst within complex business environments

• Solid stakeholder management and facilitation skills

• Strong experience working on CRM projects - ideally Dynamics CRM or Salesforce

• Ability to work independently and take initiative in driving business analysis activities

• Excellent written and verbal communication skills

Please apply for more information.