Spencer Clarke Group are seeking a Rental Income Support Officerfor a Local Authority Client in West London.

In this role, you will maximise rental income, support residents, resolve complex cases, and contribute to sustaining tenancies.

Duties:

• Manage rent accounts, provide advice to residents, and resolve arrears issues.
• Carry out early interventions, home visits, and negotiate repayment arrangements.
• Prepare and support court actions, including evictions and possession hearings.
• Work with internal teams and external agencies to maximise income and resident satisfaction.

Qualifications and Experience:

The successful candidate will have the following skills / experience:

• Experience managing rent accounts and arrears in a social housing environment.
• Knowledge of housing legislation, welfare benefits, and court pre-action protocols.
• Proven track record of negotiating and securing repayment arrangements.
• Experience working with residents, colleagues, and external agencies to resolve complex cases.

What's on offer:

Salary: £23ph

*may negotiate higher for exceptional candidates, based on experience*

Contract type: 3-6 months minimum

Hours: Monday to Friday, 37 hours per week

How to apply:

• Once your CV is received, if you are successful, you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
• For any further questions, please contact Taylor Kirkham on #removed#.

INDSCGTK