This role has responsibility and accountability for managing our client experience. The team member in this role will be responsible for the overall satisfaction of our customers and maintaining personal customer retention.
As a member of the Customer Success team you will be a key contributor to driving service excellence through innovation, seamless on-boarding, and working with our clients to fully understand their business and how our platform can benefit their needs.
Own the relationship with a portfolio of customers and ultimately be responsible for the customers' on-boarding, adoption, and renewal.
Support clients with all implementation and platform issues.
Answer customer inquiries and help to train users over email, telephone, and in-person.
Have daily/weekly cadence for meeting with strategic clients.
Must be able to understand and break down a customer workflow and map it back to our product.
Manage and collaborate interdepartmentally to resolve at-risk customer escalations across your book.
Be the voice of our customers with the product and engineering teams. Gather, prioritize and communicate feedback and feature requests.
Monitor and manage the account health of your book of business to ensure our customers stay engaged with Royal Solutions USA concepts,
You are down for whatever.
You are friendly and charismatic with customers.
You can simplify the complex (our clients are inherently non-technical by nature so you must be able to work with them.)
You are a self-starter.
You service-minded and team-oriented. (you'll be working with multiple teams on a regular basis).
You have impeccable attention to detail
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Royal Solutions, Inc. is a marketing and fundraising firm that provides essential resources for fortune 100 and 500 companies. Royal works with the most respected companies and NGOs in the telecommunications, non-profit, pet care, office supplies, and utilities industries.
Royal Solutions's philosophy of 100% internal, organic growth guarantees team members will be trained from the entry-level up, providing them an opportunity for rapid advancement within the company.
To meet the current demands of its clients, Royal Solutions is looking to expand into 10 NEW markets within the US and move towards international expansion in the next 14 months.
We have become the leading choice for clients wanting to gain an edge over their competitors. The more personal and direct approach accomplishes what traditional form of sales and marketing such as telemarketing, e-mails, direct mail, commercials, and billboards can not: lasting customer relationships.
Role: Customer Service & Brand Representative - Entry Level Start
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