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Date Added: Wed 01/03/2023

Operations Sales Manager

Curdworth, B76, UK
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Job Type: Permanent, FullTime

Role and Responsibilities

Flannery Plant Hire is a blue-chip plant hire company and one of the biggest suppliers of operated & self-drive plant in the UK. We seek an experienced Operations/Sales Manager to oversee daily activities and develop the company's client base in the Midlands.

* Formulate and enact a strategy for working on large infrastructure projects across the area

* Champion and become a product expert on all added value products and services.

* Coordinating plant and machine operators ensuring customer specifics are always met.

* Customer account monitoring - following up on orders and keeping customers informed of stock availability and delivery ETA's.

* Dealing with customer queries via email, or by telephone and ad hoc face-to-face meetings

* Taking orders and enquiries from customers and following company procedure to ensure the depot receives and can fulfil

* Timely follow-up of enquiries, quotes and disputes.

* Assisting in the resolution of breakdowns and service issues

* Production of quotes in response to client enquiries, ensuring all rates are subject to our company matrix

* Constant liaison with each depots hire desks and service teams to understand availability and service levels

* Develop and maintain excellent and effective working relationships with colleagues, customers and suppliers

* Liaising with internal departments - depots, finance, transport etc. to ensure excellent levels of customer satisfaction

* Working closely with the Business Development Director to ensure key account management

* Monitoring and reporting on the progress of jobs

* Answering high levels of inbound calls

* Identifying new customers, making sure quality, costs and time of delivery meet the needs of our client

* Work within one of our depots a minimum of once per week to ensure communication and tie in with the wider teams.

* Any other ad hoc duties as required by the business

* Flexibility of working hours due to covering a large sales area

Qualifications and Education Requirements

* GCSE C and above in at least English, Math's and Science.

* Advance Excel user is desirable but not essential

* A minimum of 3 years Previous experience working within a plant hire company is essential.

* Driving license (vehicle provided)

Preferred Skills

Strong communication skills and telephone manner with the ability to speak to a range of clients at different levels

Key local contacts in the construction industry

Flexible with regards to working hours with a 'can do' attitude

Ability to work to deadlines with a high degree of accuracy

ICT literate and proficient in Microsoft Office

Courteous and confident with excellent time management skills

Good organisational skills

Candidate to be reliable, trustworthy and respect confidentiality

Ability to work under pressure

Attention to detail must be at the heart of what you do

We are an equal opportunities employer

Salary dependant on experience
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