Internal Sales & Technical Advisor

Location: Braintree, Essex
Job Type: Full-time, Permanent

Main Purpose of the Role

Market 36 Recruitment are currently recruiting for an Internal Sales & Technical Advisor on behalf of our client, a well-established and fast-paced hydraulics business based in Braintree.

This is a hands-on, customer-facing role where you will be responsible for handling incoming enquiries, supporting customers both over the phone and face-to-face, and providing technical advice on hydraulic components and solutions.

This position would suit someone with experience in internal sales, trade counter sales, or parts sales, ideally within hydraulics or a related engineering/industrial environment.

Roles & Responsibilities

* Handle incoming sales enquiries via phone, email, and in person

* Serve and support customers visiting the trade counter

* Prepare and issue quotations in a timely and accurate manner

* Build and maintain strong, long-term customer relationships

* Manage and grow a portfolio of customer accounts

* Advise customers on suitable hydraulic components and solutions

* Identify parts and respond to technical product queries

* Liaise with suppliers to source products and obtain pricing

* Negotiate pricing while maintaining healthy profit margins

* Maintain accurate records using internal systems

* Work collaboratively with the wider team to support daily operations

Additional Responsibilities

* Support the day-to-day running of the sales function

* Ensure high levels of customer service are consistently delivered

* Keep up to date with product knowledge and industry developments

* Assist with stock-related queries and product sourcing

* Contribute to overall business growth through strong customer engagement

Experience / Skills / Qualifications

* Previous experience within internal sales, trade counter, or parts sales

* Exposure to hydraulics, pneumatics, engineering supplies, or similar industries (desirable)

* Strong communication and customer service skills

* Ability to build and maintain long-term customer relationships

* Comfortable handling technical product queries (or willingness to learn)

* Good commercial awareness, including pricing and margin management

* Strong organisational skills and attention to detail

* Ability to work in a fast-paced environment

* Proactive and solution-focused approach

Working Pattern & Benefits

Monday to Friday: 8:00am - 5:30pm

One Saturday per month: 8:00am - 12:00pm

Office-based role

Salary: £33,000 - £38,000 (depending on experience)

Opportunity to join a growing and well-established business

Training and development within a specialist industry

Company Disclaimer

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles