Travel Consultant - French speaking

Remote - Customer Service (Dining, Entertainment, Lifestyle, Travel) - Full time

UK or Spain or South Africa

Description

To strengthen their team in the UK, or South Africa Spain, our client is looking for a French-speaking Luxury Travel Consultant.

Immerse yourself in the world of luxury travel: As a Travel Consultant with an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards.

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant - you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibility:

• Advising clients - premium cardholders - by phone and email in both French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Requirements

Your Profile:

• You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
• Ability to speak an additional language such as German or Italian is an advantage
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus)
• Have excellent destination knowledge across key global regions
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with the company's values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: Willingness to work 5 days a week between 08:00 and 20:00, Sunday to Thursday for UK and Spain. And between 7:00 and 22:00, Sunday to Thursday for South Africa.

Guidelines for Hybrid/Home Office option:

• Located in United Kingdom, Spain or South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet their minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. They also have a great office that you can work from as an alternative. 
• During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup.
• A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week.
• From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment.
• Exceptions may be considered on a case-by-case basis where necessary.

Benefits

The people are at the heart of the business, and they have a culture of recognition and reward-both through regular appraisals and through their annual Extra Mile Awards, where they celebrate those who have gone above and beyond in their role. They also encourage all staff to incorporate their aspirations and interests into their career at the company, and they are there every step of the way to support their development.

Rewards Designed Around You

• Competitive Salary: Based on experience, plus a performance-based bonus.
• Hybrid Working: Combine working from home and the office. If you don't live near one of the offices, they offer fully remote work