Taylor Stevenson are proud to be working with a great warehousing and logistics company who are based in Newark looking for an experienced Customer Service Advisor to join their team on a permanent basis.

Duties

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

* Provide accurate information regarding products and services to assist customers effectively.

* Deal with internal and external stakeholders

* Analyse customer needs and recommend appropriate solutions or products.

* Maintain detailed records of customer interactions using Salesforce, ensuring all information is up-to-date.

* Collaborate with other departments to resolve complex issues and ensure customer satisfaction.

* Follow up with customers to ensure their concerns have been addressed satisfactorily.

* Participate in training sessions to enhance product knowledge and improve service skills.

Skills

* Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.

* Experience working as a customer service advisor.

* Proficiency in Salesforce or similar CRM software is preferred.

* Excellent analytical skills to assess customer needs and provide tailored solutions.

* Ability to work well under pressure while maintaining a positive attitude.

* Strong organisational skills with attention to detail to manage multiple tasks efficiently.

Monday-Friday 8.30am-5pm

Salary £27k-£32k dependant on experience

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