My client  a  leading main contractor are looking for a Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across Brent and surrounding areas.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.

Key Responsibilities include:

Providing guidance and support to a team of RLO's as well as supporting the Project Manager

Working on planned maintenance projects

Decent Homes programme experience

Full clean driving licence with own vehicle

Kitchen and bathroom scheme and voids experience

Somes External Works

Pre entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and to advise them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting properties that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out

Salary & Benefits

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

For more info please apply to (url removed)