Housing Options Officer (Prevention and Relief) Number of Positions: 2Contract Type: PermanentWorking Hours: 37Salary: £38,009 to £41,506 (inclusive of local weighting)Job Category: HousingLocation: Wallfields, Peggs LaneReference: eastherts/TP/4710/174Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment?We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness and assist customers through all stages of the homelessness process. We have two positions to fill. What will you be doing?In this role, you will:- work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness- determine homeless applications- ensure that customers are kept informed at all stages and issue written notifications of all decisions madeAbout youAs an ideal candidate, you will have:- drive and commitment to preventing homelessness - excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations- knowledge of homelessness legislation- strong organisation and time management skills - previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customersWhat can we offer you?- Opportunities for growth and cross-department working, learning new skills and service areas- 26-29 days’ annual leave rising to 34 days with 5 years' local government service- Usage of our e-fleet during business hours for business-related visits- Employee well-being programme- Employee events group- Regular opportunities to socialise with other teams within the council- Flexible working arrangements, including flexi-time- Up to 50% working from home for eligible posts- Free parking in our offices and select council owned car parks during business hours- Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)- Local Government pension scheme- Discounts at council-owned leisure centres- Opportunity to network with colleagues across councils in Hertfordshire and the East of England- Professional environment where your career path really matters and your development is supported by the organisationHow to applyFor an informal discussion about this role, please contact Lynne Mansaray, Senior Housing Options Officer. Closing date: Sunday 26 April 2026 at midnight. Interviews will be held week commencing 4 May 2026.We, as a council, are ambitious.