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Date Added: Fri 16/09/2022

Customer Service Advisor

Watlington, UK
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Company: OXBY AND PARKE RECRUITMENT

Job Type: Permanent, FullTime

Salary: Competitive salary

The Company

We are looking for an experienced Customer Service Advisor to join a great business who are a subsidiary of a larger business, and whose products and services are sold around the Globe. Providing a first-class service is at the heart of this business, ensuring they remain a top competitor in their market.

The Role

This is a busy customer focussed role in which you will be providing support across a variety of functions throughout the whole product process, including customer service, order processing, technical, manufacturing and shipping. Full training will be given, and they pride themselves on delivering an excellent induction programme.

  • To be the first, and key, contact for all business partners (customers) for sales, pricing, technical, order, and shipping queries.
  • Providing fast and efficient administrative support.
  • Delivering the highest level of customer service, ensuring compliance of company policies and procedures.

About You

We are looking for individuals who are passionate about the customer journey and ensuring that a positive experience is received every time. Key skills & attributes:

  • Have previous customer service/admin experience.
  • Excellent communication skills - both verbal and written.
  • IT literate, able to use basic MS Office and willing to learn bespoke packages.
  • Able to organise and prioritise your workload.
  • Able to manage multiple customers at one time.

Other

  • Office based OX49, Watlington
  • Hybrid working can be considered once up and running (typically after 6months).
  • Excellent benefits package.
  • Opportunities to progress around the business.
  • Ideally have a licence and own transport due to location, and possible trips to other sites.
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